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Feature · Support

A real human, 24/7.

Phone-first, US-based, 24/7 — day or night. A named account rep who knows your business and your statement. No “premium support” tier, no per-incident charges.

Call 1-888-593-0096 Get my rate in writing
Three ways to reach us

Pick the channel that fits the question.

Call us

1-888-593-0096

A real human, US-based, 24/7 — day or night.

Call now

Text us

Same number

Text 1-888-593-0096 for quick questions. Average reply inside 2 minutes during business hours.

Send a text

Email us

support@arca.biz

For things that need an attachment or a paper trail. Replies inside 4 business hours, usually same day.

Email support
Hours

When we’re on.

Monday – Sunday 24 hours
Evenings & overnight Always staffed
Weekends Always staffed
Federal holidays Always staffed

All times Eastern. Outside listed hours, emergency support is available for production outages — call the main number and follow the prompts.

Operational targets

What we aim for.

Phone answered by a human Live, 24/7
Text reply Fast, day or night
Email reply <4 hours
Production outage on terminal Same call, real-time
Dispute / chargeback paperwork <1 business day
Rate / re-quote review <2 business days

Operational targets, not contractual guarantees. We measure against these every month and your account rep will tell you the truth if we miss one.

A named person, not a queue

You get an account rep, not a ticket number.

Every Arca merchant is assigned a named account rep at onboarding. They know your hardware, your menu, your statement, and the quirks of your business. When you call, even if your rep is off, anyone picking up has the same notes in front of them — so the support call isn’t a history lesson.

Most of our merchants know their rep by first name within a month. A few have invited theirs to their grand opening. We don’t require it.

Real-time support, on your terms

We only go in when you say so.

When you want hands-on help, support can enter your Clover dashboard only after you approve it. Every session is logged, and you get an end-of-day recap of exactly what was done.

For comparison

What support looks like elsewhere.

Industry-published support models, verified against each provider’s help center.

Arca Square Stripe
Primary channel Phone Phone (limited hours) Phone, email, chat
Availability 24/7 Limited hours, vary by plan; chat Mon–Fri 24/7
Named account rep Yes No No
Dispute / chargeback help Your rep packages the evidence Self-serve in dashboard Self-serve in dashboard
Extra cost $0 $0 $0
Common questions

About Arca support.

? Do I get a dedicated person, or a queue?
Every account is assigned a named account rep at onboarding. They know your business, your hardware setup, and your statement. For first-line questions you call the main support number — typically picked up by your rep’s team — and escalations route directly to them.
? What happens if my terminal goes down at 8pm on a Saturday?
Call the support number. A human picks up, triages whether it’s a network issue, a Clover-side issue, or a hardware failure, and walks you through the fix. For faulty hardware we run a replacement process to get a working device back to you as quickly as possible.
? Will I get the same person who set up my account?
Often yes — but if your rep is unavailable, anyone on their team has the full context (notes, statement history, hardware config) in front of them. No “let me transfer you” loops.
? How is this different from Square or Stripe support?
Stripe offers 24/7 support by chat, phone, and email; Square offers phone during limited hours that vary by plan, with chat Monday to Friday. Arca is phone-first, US-based, 24/7, with named account reps. If you’ve ever waited 48 hours for a chargeback answer from a flat-rate processor, the difference is the entire pitch.
? Is support an extra cost?
No. Support is part of every Arca account — no “premium support” tier, no per-incident charges, no upcharge for evenings or weekends.
Try us

Call right now and see who answers.

You won’t get a recording or a chatbot. You’ll get a real person who already knows what Arca does and can answer most questions on the first call.

Call 1-888-593-0096 Or get pricing first